Karim Hambach

Karuim's a passionate Sr. Strategic Customer Success Manager at Adobe with a strong track record of high growth, retention, and business transformation across multiple industry verticals.

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Collaborate, create and disrupt to elevate the customer experience

Customer success isn't just a metric; it's an ethos that guides transformative interactions and leaves lasting imprints on our clients. In SaaS, it's the genuine, creative, and strategic engagement with clients that distinguishes a brand....

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Customer experience

Why collaboration with your clients will transform the customer experience

I’m going to be forthright: the world we’re living in can no longer exist without an excellent customer experience. It sounds harsh, but it’s now a reality. Many organizations fail due to their inability to deliver seamless customer experiences....

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Customer experience

Leverage innovative and disruptive practices to create great customer experiences

Post-sales professionals like Customer Success Managers (CSMs) are in a greater position, now more than ever. Why? They’re in a unique position to elevate the customer’s experience, as their role usually brings them close to the customer’s business....