Joe Procopio

I’m a multi-exit, multi-failure entrepreneur. Sold ExitEvent. Building TeachingStartup.com & GetSpiffy. Former Automated Insights. More info at joeprocopio.com

Members-only

How startups develop a customer success strategy

Do your customers love your product or do they tolerate it? To answer that question, you may need to ask another question: How much work do you do to make your customers successful?...

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Startup

Why do so many startups get customer success wrong?

It used to be you sold someone a product, handed them a wordy and confusing manual, and then walked away. You can’t do that anymore....