Jess Galenski

Jess is a people-first leader focused on guiding and building superstar customer-centric teams. With a proven track record of implementing strategies that have increased retention and advocacy.

Why your customer success and product teams need to effectively communicate to elevate the customer experience

Members-only

Collaboration

Why your customer success and product teams need to effectively communicate to elevate the customer experience

In the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it's a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.