Jenna Chau

As Head of Customer Success at Invelo, Jenna's an expert and strategic communicator with experience in customer success, event management, sales, training, public relations, and marketing.

How to build a killer customer success function in a startup

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CS strategy

How to build a killer customer success function in a startup

In this article, I'm going to share how I got here and the seven lessons I’ve learned along the way so that you too can build a killer customer success function for your startup:...

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.