Jaime Moquin

Jaime is an SVP of Customer Success who knows how to drive revenue and scale in the SaaS game. She excels at building high-performance teams and customer-centric programs.

"To re-onboard or re-engage?" That is the question

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Onboarding

"To re-onboard or re-engage?" That is the question

Let's face it, we all know that a solid onboarding experience is the bedrock of customer success. But what happens when things don't go as planned? When customers aren't fully utilizing your product, or their needs have shifted?...

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.