Members-only Customer advocacy How to make customer advocacy a customer-centric partnership Feast your eyes on a brand-new customer advocacy framework that empowers customers, shifts from one-sided to mutually beneficial partnerships, and leverages customer-led referrals to drive business growth....
Members-only Customer value Amplify your customers' success with value-led frameworks Understanding the essence of “value” and its role in customer success is more critical than ever. I've seen how redefining and navigating the concept of value can transform relationships with customers, fostering trust and setting the stage for continuous growth....