Grace Gupta

Grace is the Senior Copywriter and Content Lead at CSC, having been with the company since 2021. Grace thinks the en dash is the queen of punctuation and this is a hill she's willing to die on.

Post

Customer retention

Your customer retention strategy is dead but here's how to fix it

Tools

Customer Success Tools of Choice 2023

Case studies

“There's a lot of power and collaboration at work” at Customer Success Festival Chicago 2023

Onboarding

Why poor customer onboarding is causing your high churn rate

CS strategy

The periodic table of customer success

Podcasts

Harmonizing the hustle between sales and customer success: Part 2

Case studies

Tales from Boston, 2023: “You’ve got to attend” a Customer Success Festival

SaaS

The State of Customer Onboarding 2023

SaaS

Harmonizing the hustle between sales and customer success: Part 1

Reports

Customer Success Collective's 24 in 2024: Nominate

CS strategy

Your complete guide to customer-led growth and customer-centricity

CS careers

Same goal, different playbook: CSM role variety across companies | Romiel Noumbissi

Awards

The winners of the 2023 Customer Success Awards

Surveys

Nominate your Customer Success Tools of Choice for 2023 🔧

CS careers

The difference between Customer Success Managers and Account Managers