Grace Gupta

Grace is our Copywriter here at CSC and loves getting her teeth stuck into anything content-related. The en dash is the queen of punctuation and this is a hill she's willing to die on.

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Customer advocacy

CSMs: The customer’s guide to advocacy with Cristy Rahman

Customer education

The power of digital customer education

Metrics & Data

Customer lifetime value: How to calculate and increase it

Podcasts

Redefining customer advocacy with Haig Kingston, OpenBlend

Metrics & Data

The power of data visualization and storytelling in customer success

Metrics & Data

What is a North Star metric?

CS strategy

Top customer success predictions for 2024

CS strategy

Demystifying digital customer success with Alex Turkovic, Snow Software

Leadership

Customer Success Collective’s 24 in 2024

Customer segmentation

Speaking segmentation with Kimberly Ayala, Akeneo

Surveys

The Customer Success Salary Survey 2024

Customer retention

Your customer retention strategy is dead but here's how to fix it

Tools

Customer Success Tools of Choice 2023

Case studies

“There's a lot of power and collaboration at work” at Customer Success Festival Chicago 2023

Onboarding

Why poor customer onboarding is causing your high churn rate