Grace Gupta

Grace is our Copywriter here at CSC and loves getting her teeth stuck into anything content-related. The en dash is the queen of punctuation and this is a hill she's willing to die on.

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CS strategy

Do QBRs have a place in customer success?

Customer feedback

Understanding the customer feedback loop – and why we need to close it

Onboarding

The power of "how-to" guides for driving product adoption

Onboarding

11 steps to build a new customer onboarding checklist

Case studies

“If you want to build your personal brand [the CSC Ambassador program] is the place for you.”

Case studies

The CSC Ambassador program is a “unique opportunity to impact the CS industry”

Podcasts

How customer success impacts go-to-market with Akash Singh, Software AG

Podcasts

How to onboard a new Customer Success Manager with Jess Galenski, Apryse

eBooks

Beyond the Bot: AI in Customer Success eBook

Product adoption

How to drive product adoption

Onboarding

How to create awesome product tours your customers will love

Customer advocacy

CSMs: The customer’s guide to advocacy with Cristy Rahman

Customer education

The power of digital customer education

Metrics & Data

Customer lifetime value: How to calculate and increase it

Podcasts

Redefining customer advocacy with Haig Kingston, OpenBlend