Gema Tamames Monzón

As an Enterprise Customer Success Manager, Gema helps clients in strategic industries, to digitalize their processes and foster change management in rigid environments.

How to shift from tactical to strategic customer success

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Customer success strategies

How to shift from tactical to strategic customer success

Customer Success Managers can get overloaded with clients, meaning it's very easy to get bogged down in tactical matters. It’s important to take a step back and align your company efforts with your customers' needs....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.