Gema Tamames Monzón

As an Enterprise Customer Success Manager, Gema helps clients in strategic industries, to digitalize their processes and foster change management in rigid environments.

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Change management in CS: How to deal with change in your company, for your clients, and for yourself

Customer success is continuously evolving, and our roles are changing all the time. In this article, discover the fundamentals of change management and how you can enable change in your company....

How to shift from tactical to strategic customer success

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CS strategy

How to shift from tactical to strategic customer success

Customer Success Managers can get overloaded with clients, meaning it's very easy to get bogged down in tactical matters. It’s important to take a step back and align your company efforts with your customers' needs....