Members-only CS operations CS Ops: Turning data into smarter customer success decisions The phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already....
Members-only CS operations How customer success teams can develop key cross-functional relationships Let’s clear something up first and foremost: establishing a customer success team goes way beyond hiring the right people. Building an efficient and successful customer success team is about identifying and nurturing the right relationships with your cross-functional partners....
Members-only Membership content Swap last-minute churn mitigation for proactive risk identification My name is David, and I work at LinkedIn, where I lead a team of customer success managers out of EMEA. We work with the largest global clients in the LinkedIn Sales Solutions business....
