Customer Success Collective

Read about the landscape of customer success, challenges faced in modern times, and results on a recent customer success survey in this month's edition of CS Scoop....

Ensure customer education content is accurate and up-to-date by implementing a structured approach for content creation, review, and maintenance aligned with product best practices....

Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line....

Historically siloed as a post-sales function, CSMs possess deep wells of knowledge about their existing customers that can move the needle for sales teams and help secure new deals. In many ways, customer success is the ultimate sales enablement strategy....

Boost customer retention with social media, get advice for customer success and learn how to transition into a managerial role in this month's edition of CS Scoop....

Everything you might have missed from us in 2021....

Drive customer retention, improve collaboration and challenge yourself in this month's edition of CS Scoop....

End-to-end sales success doesn't end with closing a deal. A significant proportion of your revenue comes from retention and expansion through renewals, upselling and cross-selling....

As a Customer Success Manager, effective communication is the lifeblood of driving engagement and building strong relationships with your customers. And while in-person meetings are ideal, in our increasingly virtual world, email remains a pivotal communication channel....

Demystify your misconceptions surrounding customer success, get your CS fix on the go and more in this month's edition of CS Scoop....

It's wise to invest time and resources into developing a customer education program to ensure your customers are getting the absolute maximum value out of your product. Here are some key reasons why a customer education program is important for your business....

We think it's about time those in CS are recognized for all the awesome things they do. Now's your chance to have your say and vote for who you think has gone above and beyond for the customer success community....

A case study is a testimonial outlining your customers’ success with using your product, explaining how your product’s key features led to benefits for your customer such as productivity and through increases and time and cost savings....

Our mission is to forge the future of customer success by providing an unrivalled practitioner-led forum for content and discussion....

Nothing beats real-time conversation for connecting with new customers during onboarding. Sure, self-serve documentation and training materials play an important role in onboarding, but live sessions? Now they're a real game-changer....