Customer Success Collective

Figuring out how to navigate customer success may initially seem like a bit of a minefield. We're here to map out exactly how you can use customer success metrics to improve your revenue and customer retention....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in Austin. 😎...

On October 13-14, the Customer Success Festival Virtual will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in London. 😎...

It sure would be handy to have a centralized guide, or a handbook, to shine a light on the top principles of customer success... Well, as an answer to your burning hopes and dreams, this is where The Customer Success Manifesto comes into play....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in Boston. 😎...

We're so proud to provide a platform for customer success advocates across the globe to learn together. However, there's...

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Collective San Francisco. 😎...

Gone are the days when you could rely on just email or phone calls to deliver your customer communications. You've got to bring them all together....

Thanks for ordering your ticket for the Customer Success Festival. On June 23-24, Customer Success Festival [https://events.customersuccesscollective.com/location/lasvegas/] will...

Gain a better understanding of your customers loyalty and personal experiences with your product/service using this customer retention survey template....

A checklist that ensure you develop every area of your success with a long-term goal of maintaining a high level of customer retention....

Maximize revenue growth through improving your organizations retention and monetization of existing customers with this customer experience map....

Read about better aligning with customer success, accelerating product adoption, and driving user confidence in this month's edition of CS Scoop....

It’s all well and good to actively seek new customers, but what happens if you ignore your current customer base? Plot twist: they churn. In fact, 68% of customers will go elsewhere if they feel the company they’re buying from doesn’t care about their business....