Customer Success Collective

Catch up with every session from Customer Success Festival Sydney and hear from the likes of Dynatrace, Oracle, Adobe, Hibob & more....

Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....

Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....

iscover how aligning customer marketing and success teams can drive retention, boost post-sale revenue, and deliver seamless customer experiences. This report outlines four actionable strategies to overcome role ambiguity and create stronger, more profitable customer relationships....

Every now and then, aspects of your business will be in need of refreshing to stand tall amongst the competition. But staying ahead of the curve isn’t an easy feat, especially when it comes to making changes from within....

Looking to excel as a leader in customer success but not quite sure how to go about it? This eBook is your trusted guide to mastering essential leadership behaviours and creating a thriving, customer-centric team culture....

If you want to build a business that gives your customers exactly what they want, you need to make customer success a priority....

Even in name, customer success is wholly unambiguous about its one mission: To make customers successful; and to achieve their desired outcomes with the product or service they’ve bought. This ethos should perforate every corner of an organization: From product, to marketing to sales....

Onboarding greets us in new jobs, schools, apps, and devices. This process of training and orientation enables smooth transitions. But what makes for quality customer onboarding? Let's explore the art and science behind integrations that stick....

Your customers and your business won’t be successful if you’re not incorporating metrics into your customer success strategy. There’s no point in customer success if you’re not being analytical and backing up your efforts with data gathered by metrics. Metrics matter, period....

Customer retention can be a complex area of study when it comes to putting it into practice. This eBook will highlight the five pillars that’ll keep your retention rates low… and your customers coming back for more!...

Leadership is the cornerstone of success in the C-suite. Are you ready to take your executive skills to the next level?...

On March 8, Customer Success Festival Virtual will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges....

Want to understand your customers better? With our Customer Success Metrics: Masters certification you can drive engagement and prevent churn. By completing this master's course, you’ll have a thorough and solid understanding of which customer success metrics to use, when, and why....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in New York. 😎...