Christine McHone

Mother, Archaeologist, Painter, Collector of Water Globes. Sr. Customer Success Manager at Slack. Ex-Accenture; Studied at Columbia University, Mental Health Advocate, & A11y.

San Francisco, CA

An inside look at Slack's customer success operation

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SaaS

An inside look at Slack's customer success operation

That was the first question I asked myself when I was contacted by a recruiter from Slack last November. Is it a customer service role? Is it a sales role? Why have I never heard of it? Am I that out of touch?...

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.