Chad Horenfeldt

Chad is a Customer Success Executive with 15+ years experience building and developing CS teams. He has implemented strategies that have resulted in customer satisfaction, retention and growth rates.

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5 Strategies to help Customer Success Managers build long-term relationships

Chad Horenfeldt, VP of Customer Experience, takes us through how to transition CSMs into strategic roles and build long-term customer relationships....

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CS careers

5 ways to break into customer success

“How do I get into customer success?”. This is a common question that I hear all the time. It’s not surprising as the profession of customer success (CS) has grown exponentially in the last 5 years and was ranked 6th on LinkedIn’s 2020...

The cycle of customer success: A blueprint for CS teams

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CS strategy

The cycle of customer success: A blueprint for CS teams

I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the customer success community has implemented. For this reason, I’ve documented what I’m calling 'the cycle of customer success'....