Members-only Customer retention 10 customer retention software choices for effective, sustainable growth Looking for strong, sustainable growth? Look no further than these top 10 tools for customer retention....
Members-only SaaS The dangers of outsourcing SaaS development vs keeping it in-house When it comes to scaling your SaaS org, which is the better option: outsourcing or in-house? We weigh up the pros and cons right here....
Members-only Metrics & Data Making the most of customer insights across CS, sales, and marketing Ever wondered how to use customer feedback to build world-beating software and become a household name? Then you’ve come to the right place....
Members-only Customer advocacy How to build a customer-centric culture in 5 steps When signing up for your SaaS product, your customers are making a long-term investment. You’re hoping they’re gonna stick with your product for months, and preferably even years....
Members-only SaaS Putting customer success at the core of your SaaS strategy At the Future of SaaS Festival in June 2022, Michael Hill, Strategic Customer Success Manager at Madison Logic, led an expert panel discussion on the importance of customer success within your organization's SaaS model....
Members-only CS careers Top 7 interview questions for Customer Success Managers Good customer success is more about giving customers what they need as opposed to what they want. Of course, the kind of folks who can deliver on this is often a rare breed. Here are the top 7 questions for hiring customer success managers....
Members-only Customer journeys Addressing the gaps in the customer journey The customer journey is rarely seamless. But if you’re not utilizing customer data to address where customers are churning, it can be difficult to know where to start when fixing it....
