Alex Morris - Customer Success Collective

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Alex Morris

Alex is the copywriter for Future of SaaS. He's busy writing feature articles, organising podcasts, and researching innovation in the industry.

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Product-led vs. sales-led vs. marketing-led vs. customer-led: What’s the difference?

Product-led vs. sales-led vs. marketing-led vs. customer-led: What’s the difference?

What is SaaS?

Customer success and product management: How they make the new SaaS dream team

Customer success and product management: How they make the new SaaS dream team

The ultimate guide to creating a killer customer success strategy

The ultimate guide to creating a killer customer success strategy

Keeping client engagement human in the digital age [Q&A with Direct Commerce]

Keeping client engagement human in the digital age [Q&A with Direct Commerce]

Customer success toolbox: What do you need? [Q&A with Pluralsight]

Customer success toolbox: What do you need? [Q&A with Pluralsight]

Customer success and product management: How they make the new SaaS dream team

Customer success and product management: How they make the new SaaS dream team

10 Steps to follow when a customer cancels a contract

10 Steps to follow when a customer cancels a contract

The ultimate guide to creating a killer customer success strategy

The ultimate guide to creating a killer customer success strategy

Fast facts on PLG and Customer Success [Q&A with Pipedrive]

Fast facts on PLG and Customer Success [Q&A with Pipedrive]

Your guide to building customer relationships in SaaS

Your guide to building customer relationships in SaaS

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.