Customer Success Salary Report 2024

In this episode of CS Connect, Vish and Monica discuss the unique challenges that customer success faces within the customer relationship management (CRM) space and implementing customers' business outcomes....

As a Customer Success Manager, effective communication is the lifeblood of driving engagement and building strong relationships with your customers. And while in-person meetings are ideal, in our increasingly virtual world, email remains a pivotal communication channel....

In this article, I'll be taking you through the importance of customer success: how successful customers drive successful companies. This is ultimately about how and why your customer success strategy is crucial in driving organizational success....

Well, that’s a wrap on our first-ever Customer Success Festival hosted in the APAC region! We’ve been absolutely bowled over by the response we received from all of you inspiring CS-pros!...

Demystify your misconceptions surrounding customer success, get your CS fix on the go and more in this month's edition of CS Scoop....

In many organizations, sales and customer success exist as two distinct entities, interacting only to hand off accounts and, while this setup may work for some, when both teams are aligned, magic happens....

Customer success forms a fundamental part of any organization - after all, when your customer isn’t happy, you’re leaving yourself susceptible to increased customer churn rates. So, how can you establish a customer success team that’ll ensure your customer retention rates remain sky-high?...

It’s quite simple, there will come a point for every revenue-generating business where they’ll have to figure out how to sell more to their existing customers because, eventually, they’ll tap out of new customers....

In this article, I’ll discuss my journey at Calendly, the initial challenges we faced when I joined tasked with building our customer success team from scratch, and the approach we took in aligning CS and PM to scale collaboration and ultimately, customer outcomes....

Gaining new clients is only the first step to having a successful customer base. It is just as important, if not more, that you are focusing on your current customers and have strategies put in place to make them want to stay with you and continue to purchase your product/service....

Arun Kumar is the Head of Renewals and Customer Success JAPAC at NetApp, and took the time to answer our questions ahead of his talk at this year's Customer Success Festival APAC....

The time has come and your patience can finally be rewarded. Without further ado, here it is: the State of Customer Success 2021....

It's wise to invest time and resources into developing a customer education program to ensure your customers are getting the absolute maximum value out of your product. Here are some key reasons why a customer education program is important for your business....

Ever wondered what the crème de la crème in customer success looks like? Well, look no further. We’ve carefully poured over the nominations in each respective category, and can finally reward your patience and anticipation, with the grand unveiling of the winners of the Customer Success Awards 2021....

Customer success enthusiasts, we need your help! We're compiling a report celebrating the top talent in CS, the stellar talent we should keep a watchful eye on in 2022. So, who do you think deserves a shoutout?...