Ones to Watch in Customer Success 2025

Discover the key differences between Net Revenue Retention (NRR) and Customer Retention (CR), why these retention metrics matter for SaaS growth, and actionable strategies to boost your customer success efforts....

Transform reactive support into proactive relationships. Learn cross-functional collaboration, team enablement, and build a lasting CX impact....

CSMs find themselves caught in the crossfire of internal and external challenges, circumventing obstacles that too often mirror their clients’ struggles – preventing them from doing their roles. But what are the most common internal and external challenges or barriers to customer success in 2025?...

Wish customer success salary information was transparent? Help us figure out what the top skills are in CS. Now’s your chance to have your say....

What’s the secret for SaaS growth today? Hint: It’s NOT new customer logos!...

At Customer Success Collective, we love hearing from Customer Success Managers. In fact, we’re obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts....

Being able to call 24/7 customer support, irrespective of your timezone might be something we take for granted, but it’s the result of a strategic approach called offshore support....

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to the customer health scoreA customer health score is...

In this article, discover Siemen's approach to customer feedback and engagement, including the workshop methodology that has reshaped how they work with customers and partners....

If you do so much as a quick Google search, you’ll find many stories about people taking the education-to-customer-success pipeline. But why is this? And what are the most common steps taken along the way?...

What should customer success prioritize and monitor when it comes to their department goals within the experience umbrella? That’s what we’re here to explore....

Simplify the process of researching new accounts with our account research template....

The customer success community has been in a heated battle about whether or not we should drive the revenue train. The debate is over, and here’s the verdict: we are revenue generators – so all aboard the Expansion Express. I suggest we start in the bar car, with snacks....

What if you could predict how your customers feel about your product and take action before issues arise? That’s the magic of customer health scores! In this video, we’ll break down everything you need to know to master this essential metric....

Imagine you’re on a flight. The pilot announces two options: “We can use AI to assist me throughout the flight, or I can switch on full autopilot and join you for coffee in the cabin.” Which would you choose?...