Members-only Awards Your finalists for the 2024 Customer Success Awards The ballots have closed and the anticipation is building as we get set to honor the top achievers in customer success at this year's Customer Success Awards....
Members-only Surveys Customer Success Ones to Watch in 2025 Customer success practitioners – unite! We're compiling a shortlist of customer success aficionados that'll shine a light on those in the CS community who are predicted to make big waves in 2025. Know someone who fits the bill? Give them the kudos they deserve. 🎖...
Members-only Videos Guarantee your customer success team can succeed in CRM There's more to CRM and CS than the basics, so working on these together can prove a challenge. Monica Flaherty, Global Business Strategy Leader at Microsoft, has a ton of experience working as a CS leader in the CRM space....
Members-only Case studies How GoCardless monetized customer success Customer success has shifted from a supportive function to a key driver of business growth and profitability. In this article, discover how GoCardless has monetized CS....
Members-only Customer engagement How to prevent "customer limbo" when CSMs leave your organization When a customer success manager (CSM) leaves their company, moving on to pastures new, there’s a real threat to the stability of the client accounts they’re responsible for. When a trusted point of contact departs, it can shake customer confidence and loyalty....
Members-only CS strategy Build an 11 out of 10 customer success team How do you continue to improve your practices, team members, and strategies without losing steam? Mark Higginson, EVP, Customer Success at SixFifty sits down to discuss how to build your team to a phenomenal 11/10....
Members-only Customer engagement Customer offboarding template A structured framework designed to help end client relationships professionally and positively....
Members-only Customer support Customer Experience & Support Summit | San Francisco 2024 Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....
Members-only Customer support Customer Experience & Support Summit | San Francisco 2024 Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....
Members-only CS careers The customer success manager’s guide to mergers and acquisitions The structural change of mergers and acquisitions is felt keenly by CSMs. As customer-facing professionals, they're weathering the storm from both angles; they're employees but also the trusted advisors who customers turn to....
Members-only Events Top customer success conferences to attend in 2025 Explore the top Customer Success events of 2025 in vibrant cities like Austin, New York, and Amsterdam. Gain insights from industry leaders, network with peers, and discover strategies to elevate your CS game!...
Members-only Onboarding Fix the balance between tech vs. human during onboarding How do you balance the tech and human parts of onboarding to make sure customers feel truly valued? Brian Nicholls, ex-Vice President of Customer Success and Revenue Operations at RoadSync knows all about managing these components in a way that makes onboarding thrive....
Members-only CS careers 5 steps to transition into Customer Success from Education So, you want to transition into customer success? But what steps should you take to ensure you’re entering the role in the best possible way?...
Members-only Customer marketing Boost post-sale revenue with aligned customer teams iscover how aligning customer marketing and success teams can drive retention, boost post-sale revenue, and deliver seamless customer experiences. This report outlines four actionable strategies to overcome role ambiguity and create stronger, more profitable customer relationships....
Members-only Membership content How PayPal drives customer retention in a highly competitive industry In this article, discover the strategies used at PayPal to stay ahead in the dynamic world of payments, from driving growth to future-proofing the business through innovation....
