Customer Success Salary Report 2024

Want to know the latest developments in customer success? Perhaps the key responsibilities of a customer success team? Or maybe you’re just curious about how CSMs really feel about their roles. We’ve got the goods you need right here, right now. ⚡️...

A collection of ready-made calculators designed to help you measure and track key customer service and support metrics....

In the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it's a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments....

A framework to help inspire the steps you take your new customers through to get them fully onboarded....

In this episode of the CS School podcast, we’re joined by Amy Oilman, RVP of Customer Success at RingCentral. Amy has extensive experience building and scaling customer success teams from the ground up and lets us into the secrets of involved in creating them....

10 critical questions that will help you gauge customer loyalty and gain crucial insights into your customers' experiences with your product or service....

The phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already....

A framework to help ensure users derive value from the product as fast as possible....

A structured tool designed to help you monitor and manage customer referrals effectively....

A strategic model used to analyze and optimize the customer journey....

What’s around the corner? That’s the question on the tip of every proactive CSM’s tongue. But this proactivity and forward thinking goes beyond that. CSMs should be considering how customer success might change. After all, customer success is anything but static....

Customer success isn't just a metric; it's an ethos that guides transformative interactions and leaves lasting imprints on our clients. In SaaS, it's the genuine, creative, and strategic engagement with clients that distinguishes a brand....

A comprehensive framework that helps businesses understand and select the best pricing strategy for their product or service....

Being able to establish and execute clear OKRs is an extremely important part of any customer success team’s, well, success. OKRs bring focus and alignment to a customer success strategy, helping individuals, teams, and whole companies prioritize their initiatives....

An email template designed to keep your customers up to date with new product features....