Customer Success Salary Report 2024

They’re both two job titles that float around every business and both seem related, right? But it’s not just a case of rebranding; Customer Success Managers (CSMs) are not Account Managers re-packaged for technology industries like Software as a Service (SaaS)....

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A template to convincingly communicate how your product or service will benefit your customers, why they should trust you, and why they should choose you over your competitors....

Create a structured plan that helps turn your loyal customers into passionate advocates for your brand....

Find out what our attendees had to say about their experience at Customer Success Festival in Las Vegas back in May 2023....

Facilitate conversations between employees and their managers about career growth and skill enhancement....

A set of well-crafted questions that aim to uncover key factors influencing churn....

Deanna Sotolongo, Senior Implementation Manager at Catalyst, joins us on the podcast to provide us with a deep dive into the nuances of customer implementation, shedding light on Catalyst's unique approach and sharing invaluable insights that every SaaS company can benefit from....

Navigating and understanding the various metrics needed to measure customer success is challenging enough. Fear not, because we're here to bring method to the chaos!...

When it comes to measuring success for a SaaS company, it’s crucial to look at several different metrics to get a comprehensive understanding of what’s working well and what isn’t....

In a world increasingly steered by digital momentum, understanding customer success through a digital lens is both a necessity and an opportunity. While automation and AI are rapidly reshaping the landscape, they only form part of the story....

The thoughtful implementation of automation-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....

Customer onboarding is one of the most critical aspects of any business. It sets the tone for the entire customer experience and can literally be the difference between a customer deciding to stick with your company, or finding an alternative with your competitors....

For many Customer Success Managers (CSM), finding a community of peers can be an absolute game-changer. Danielle Martin found just that when she joined CSC's Slack community....

An email protocol template between sales and customer success to ensure a smooth handover process....