Customer Success Salary Report 2024

A structured guide designed to help businesses uncover the unique value their product or service delivers to customers....

While all CSMs want happy customers and shared value, their day-to-day reality can be quite different depending on what their employer requires of them. This important nuance is what brings Romiel Noumbissi, Customer Success Manager at Synup, back on the podcast....

A structured guide that helps businesses build and manage customer advocacy programs, empowering loyal customers to become brand champions....

A blank version of the storytelling framework, designed to help businesses craft compelling narratives around their products or services....

A collection of pre-written email scripts designed to help SaaS businesses transition active freemium users into paying customers....

At Customer Success Collective, spotlighting remarkable customer success talent is one of our greatest passions. After carefully reviewing over 300 nominations, we’re delighted to announce the winners of the 2023 Customer Success Awards....

Time to first value (TTFV), a critical but too often overlooked metric, refers to how long it takes for customers to get initial value or benefit from your product....

Prompts you need to understand why a sales opportunity resulted in either a win (a new customer) or a loss (choosing a competitor or no one at all)....

A top-line plan for internal use that outlines the stages required to get your launch live....

A pre-built email framework designed to showcase the value of your product or service to potential customers....

Tired of endlessly Googling “customer success tools”? We feel your pain. But together, as a community, we can create something awesome. Let us know your ride-or-die tools for making your customer success role easier – and your customers happier....

A ready-to-use framework designed to help businesses gather feedback from customers or prospects after a won or lost deal....

A strategic tool designed to help SaaS businesses increase their Monthly Recurring Revenue (MRR)....

When it comes to discussing customer success (CS), especially in the realm of SaaS, the concepts of "high touch" and "scale" rarely coincide in the same sentence. Until now. A conversation around these two seemingly distinct topics is desperately needed....

Empathy is a critical skill. By putting ourselves in the shoes of our customers, customer success managers can better understand frustrations or roadblocks customers may be facing....