Members-only SaaS Harmonizing the hustle between sales and customer success: Part 1 Balancing sales and customer success is crucial for any growing business seeking to drive revenue while delivering ongoing value. There isn’t anyone better suited to answer our burning questions and shed light on this critical topic than Chris Dishman, SVP of Customer Success at Totango....
Members-only Reports Customer Success Collective's 24 in 2024: Nominate Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2024. Know someone who fits the bill? Give them the kudos they deserve. 🎖...
Members-only Events Meet the maker: Driving the customer voice through CS collaboration Join our session to learn more about driving the customer voice through CS collaboration....
Members-only Membership content Designing a customer success strategy built on sentiment and relationships Our goal is not just to ensure that customers are using our product but to help them achieve a significant, positive impact on their business. It's about guiding them from realizing immediate value to experiencing transformative impact....
Members-only CS operations The blueprint for building an elite customer success team Your customer success team is the beating heart of the customer experience, so building a high-performing customer success operation must be a top priority for any customer-centric organization....
Members-only Email Customer Advisory Board email invitation template A structured email invitation designed to engage and invite key customers to participate in a Customer Advisory Board (CAB)....
Members-only Articles Pioneering digital-first customer success In a realm where customer relationships and strategic engagements are paramount, the evolution of CS has been both a challenge and an adventure, shaping and reshaping the way we interact with and deliver value to our customers....
Members-only Onboarding How to automate your client onboarding process Client onboarding is usually the first big test of your company’s dedication to customer experience and success. It’s your chance to prove that you can deliver everything the sales team promised and provide meaningful support to your clients. Efficiency is key here....
Members-only CS strategy S.M.A.R.T template A framework that helps individuals and teams set clear and actionable goals by breaking them down into five essential criteria: Specific, Measurable, Achievable, Relevant, and Time-bound....
Members-only Onboarding Customer onboarding maturity model template A framework designed to help you assess and improve your customer onboarding processes....
Members-only Membership content Connecting the dots: How CS Ops drives company-wide alignment Aligning business-wide initiatives and driving frictionless renewals are key goals for any customer success leader in a business that follows a recurring revenue model. In this article, we'll explore how to leverage customer success operations (CS Ops) to achieve organization-wide alignment....
Members-only Competitive intelligence Competitor comparison chart (template) A useful tool to help marketing professionals systematically gather and analyze information about their competitors - all in one handy document....
Members-only Premium Organizational change map template A tool designed to help you track, plan, and manage changes across various departments and timeframes....
Members-only CS strategy Trial-to-subscription conversion framework This framework goes through key methods you can follow to improve trial-to-subscription conversions....
Members-only CS strategy Your complete guide to customer-led growth and customer-centricity What if instead of expensive sales blitzes to find new customers, you focused more energy on current successful customers? The path to sustainable growth has been right under your nose – through a strategy focused on retaining your current customers....
