Customer Success Salary Report 2024

Customer onboarding can be a complicated process if it’s not executed properly. At GUIDEcx, they know a thing or two about the pains of poor onboarding and the detrimental effects that it can have. They've identified some big onboarding mistakes to spare you from making them yourself!...

Suyog Gandhi, Director of Customer Success at Salesforce, unravels strategies and approaches for personalization....

A tool used to clarify roles and responsibilities within a project by designating who is Responsible, Accountable, Consulted, and Informed for each task....

We’ve created our very own periodic table of what elements are indispensable to customer success. There are a lot of factors responsible for making customer success work, but mastering them is your one-way ticket to being the best CSM for your clients, your business, and your career....

A tool designed to help businesses categorize their audience into distinct groups based on shared characteristics....

In the second installment of our podcast two-parter inspecting the relationship between customer success and sales, it was our pleasure to chat with Taylor Hodges of JLL Technologies, about why aligning sales and customer success is more than just a strategy....

Nowadays, it's not just about possessing the “right” skills; it's about understanding the nuances of communication, change management, and personal branding....

A comprehensive guide to help businesses create authoritative reports or guides establishing thought leadership on a specific topic....

A structured tool designed to help teams capture, track, and respond to feedback from key stakeholders....

A multifaceted strategy is about creating a web of connections that not only supports but also strengthens the customer journey. Christina's tenure at LinkedIn has taught her the irreplaceable value of building robust relationships with various stakeholders....

Our Customer Success Festival in Boston returned for 2023, and among the over one hundred guests, three of our esteemed attendees took the time to share their experiences as attendees....

Onboarding is an art and a science that can make or break customer relationships. In a SaaS company, it’s the process that impacts recurring revenue. We wanted to uncover proven strategies and understand how customer success teams worldwide onboard their customers....

A strategic tool used to create detailed profiles of your ideal business customers....

Gain deeper insights into your target market and tailor your marketing efforts effectively....

A strategic tool used by product marketers to create detailed profiles of their ideal customers....