AMA | Customer Success Leadership
Unlock leadership wisdom from the experts
Curious about what it takes to lead in customer success? Wondering how seasoned leaders at LinkedIn, Karbon, and other top companies navigate challenges and build thriving teams?
Our Ask Me Anything (AMA) sessions offer a rare look into the minds of these industry experts who share real-world experiences and proven strategies.
Watch as the leaders behind Customer Success Certified: Leadership openly share their insights on tackling leadership challenges, building resilient teams, and fostering customer centric growth.
Here, you’ll find honest answers to today’s toughest questions in customer success leadership, packed with actionable advice and personal stories to help you lead with confidence and impact.
Start exploring and get a taste of the invaluable knowledge behind our certification. 👇
Data & metrics
Alena Rossini, Advisor, ex-Chief Client Officer, EMEA at Media.Monks
Alena has spent over 20 years working with brand owners to drive data-led customer strategies, implementing transformations, and measuring performance. She has led large and diverse teams in consumer insights companies and advertising agencies, with a proven track record in driving profitable growth. Alena firmly believes that “marketing magic” happens when data and insights play a central role in shaping business, unleashing creativity, and informing execution.
Team management
Elizabeth Blass, Chief Customer Officer at Karbon
Elizabeth is a positive leader with over 15 years of global customer success leadership experience in various technology fields. She is passionate about building customer-centric organizations, accelerating value, and creating customer loyalty. Elizabeth is a master collaborator at all levels of the organization, optimizing profits and performance with unmatched energy.
Building a customer success team
David Collard, Manager of Customer Success at LinkedIn
David has a decade of experience in customer success, working in both APAC and EMEA for primarily American-based companies. He is passionate about helping companies realize value from their purchases and loves turning clients from skeptics to advocates.
Success planning
Dominique Duquennoy, Head of Customer Success EMEA
at SS&C Blue Prism
With over 20 years of experience in consulting and customer success, Dominique is passionate about how technology can transform our way of working. He has developed expertise in building and transforming customer-centric teams into trusted advisors. Dominique loves learning new concepts and implementing them to benefit his teams and business.
Our Ask Me Anything sessions are the perfect opportunity for you to pick the brains of customer success experts, get ideas to apply in your role, be inspired by their experiences, and learn from those who have walked the walk.
Sign up to our Slack community to connect with your peers, get answers to all your burning questions, and much more.
