On June 23-24 2022, the Customer Success Festival will assemble customer success champions from the world's largest companies and most exciting startups in Las Vegas. It’s going to be epic, so make sure you attend if you’re in the mood to share success stories, experiences, and the challenges of CS. It will be the place to be, all rallied around one shared goal: providing incredible customer experiences, 24/7.

If you did happen to be on the fence, here are 10 pretty convincing reasons to come to our first, in-person Customer Success Festival in Las Vegas. 👇

1. We put on world-leading learning and development events

Our events already have a stellar reputation. Don’t believe us? Here’s what a couple of our previous speakers had to say:

Rav Dhaliwal, Investor & Venture Partner at Crane Venture Partners:

"One of the most comprehensive learning events I've ever participated in, there's something for anyone building or working in a contemporary software company."

Isabel Ruiz, Senior Customer Success Manager at Pluralsight:

"Customer Success Festivals have given me incredible insights. Not only was I able to be a speaker, but it also expanded my network and met amazing like-minded individuals."

2. It’s in Vegas, baby!

In theory, Stephen King was right when he had Jack Torrance type “all work and no play makes Jack a dull boy.” Balance is important.

And what better balance is there to a work conference than one located in the ‘world’s playground’? We’ve picked the best possible location to host our first-ever in-person event… the legendary Bellagio Hotel & Casino in Las Vegas!

It’s sacrilege to say, we know, but does anyone ever really need a reason to go to Las Vegas? The answer is a firmly unhesitant ‘no’ if you were wondering.

3. Although, whatever happens in Vegas, doesn’t necessarily have to stay in Vegas

Going to the Customer Success Festival in Las Vegas is gonna be an absolute game-changer at work.

Are you looking for advice you can actually put into practice in your organization? Perhaps a few actionable nuggets of wisdom on how to confront the challenges you face in your day-to-day role?

If so, Vegas is the place for you! You have the chance to mingle with some of the world’s best CS experts and pick their brains, then simply dazzle your colleagues with your newfound inspiration in your next meeting, report, or Slack chat.

4. We’ve got the speakers and brands you want to learn from

The Customer Success Festival in Las Vegas is a world-class platform providing you with opportunities to discover strategies and tactics that drive product value, renewals, and expansion. This means you get to learn from leaders within the world’s largest companies and most exciting start-ups like:

  • Leilani Carbonell, Senior Manager of Customer Success at Tipalti
  • Scott Dzialo, VP of Customer Success at Braze
  • Harini Gokhul, Head of Customer Success at Amazon Web Services
  • Ayman Husain, Director of Customer Success at Microsoft
  • Amy Keller, Head of Talent Solutions Enterprise Customer Success at LinkedIn
  • Mike Lee, Director of Customer Success at PublicInput
  • Colby Teller, Head of Customer Success Strategic Accounts at Abobe
  • Michelle Wideman, Chief Customer Officer at Onna

Who else is speaking?

5. You’ll get answers to your questions

Ask questions! Got a burning question that hasn’t been covered in the presentation? Maybe you want to explore how a key talking point can be applied to your own job?

The beauty of in-person events like Vegas is that you can personalize your learning experience by asking the speaker questions after each talk. This is your opportunity to squeeze every last drop of CS value from them – don’t waste it!

6. You’re guaranteed dynamite from our speakers

We don’t just let any Tom, Dick, or Harry talk at one of our events, we’ve curated our best-ever lineup to wow you with. But don’t just take our word for it, see what our presenters have to say ahead of their talks. 👇

7. Form long-lasting, genuine connections

We love how accessible our in-person events are, and they’re certainly not going anywhere any time soon. However, there’s something magical about being able to physically greet and chat with your CS peers. After the last two and a half years, this event is long overdue for all of us.

Use this opportunity to network and finally be able to put a face to the name! You never know, you could make your next hire, or find your mentor at the Customer Success Festival in Las Vegas.

8. Leave Vegas sharper than ever

Coming away from Las Vegas rejuvenated and galvanized isn’t something most people associate with the town known affectionately as Sin City. However, on this occasion, you can rest assured you’ll walk away on June 24th with a new perspective. You’ll hear about:

💡 Leveraging product storytelling to increase retention rate

💡 Increasing customer satisfaction and loyalty by creating a value realization framework

💡 Delivering visibility, improving efficiency, and achieving revenue growth with sales alignment

💡 Where to find your next great CS hire

💡 How to increase value and engagement to drive revenue

💡 Crucial skills needed to become a future CS leader

💡 How to build an exceptional customer onboarding program

9. We’ve got a deal that’s right for you

Whether you’re flying solo or looking to make an entrance with your team, we have a range of tickets that offer a variety of perks. 👇

🥈 Silver passes

  • Access all sessions
  • Networking events
  • Exhibition floor
  • Refreshments

🥇 Gold passes

  • Access all sessions
  • Networking events
  • Exhibition floor
  • Refreshments
  • Lunch
  • Happy hour
  • Recordings OnDemand
  • Slide Decks*
  • Membership network

💍 Platinum passes

  • Annual membership
  • Access all sessions
  • Networking events
  • Exhibition floor
  • Refreshments
  • Lunch
  • Happy hour
  • Recordings OnDemand
  • Slide decks*
  • Membership network

👥 Team passes

  • For groups of 3 or more
  • Access all sessions
  • Networking events
  • Exhibition floor
  • Refreshments
  • Lunch
  • Happy hour
  • Recordings OnDemand
  • Slide Decks*
  • Membership network

For more information, check out our price list.

10. You’ll be in good company

We’ve got CS practitioners signed up from the likes of LinkedIn, Amazon Web Services, Adobe, ZoomInfo, Catalyst, and many more. March’s virtual event was attended by 1,800 delegates, so if that’s anything to go by, the Customer Success Festival truly is a premium, sought-after event.


Secure your pass to the Customer Success Festival in Las Vegas today >

A 'convince your boss' template

Hopefully, the above 10 reasons we reeled off did the job and convinced you to attend, but what about getting buy-in from your manager?

You might be on board, but you might not be sure how to bring it up with your boss. Don’t worry, we’ve something right up our sleeve to help you convince your employer this event is not to be missed.

Convince the boss (CS LV Template)
Hey, I’m really interested in attending the Customer Success Festival | Las Vegas on June 23-24 in Las Vegas (full details are at: [https://events.customersuccesscollective.com/location/lasvegas/]) and would like to enquire if you’d be able to offer the financial support for me to do so. Custo...
Google Docs

Put one of these bad boys in front of them and they will be sure to let you be on your merry way to the CS event of the year. 🔥

*Discounted at checkout