The pillars of customer success [VIDEO]

Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly.

Understanding the essence of “value” and its role in customer success is more critical than ever. I’ve seen how redefining and navigating the concept of value can transform relationships with customers, fostering trust and setting the stage for continuous growth.

If you want to build a business that gives your customers exactly what they want, you need to make customer success a priority.