The 3 biggest challenges in B2B customer success [VIDEO]

Within customer success, you’ll often hear people say “I’d love to scale my CS program and make it more proactive than reactive”, in fact, it’s probably something you’d like to do for your own organization.

Scaling customer success requires understanding scale, forming partnerships, aligning metrics, implementing technology, building an agile team, achieving quick wins, defining strategy, and engaging customers, says Doug Norton, Head of Scaled Customer Success at Bill.

At LinkedIn, we try to optimize for touch points that happen across and within different teams, as well as investments in productivity, systems, and tools to help us scale more efficiently over time.