Members-only Email Follow-up emails for non-responsive prospect (template) Pre-written email templates designed to help sales and customer success teams re-engage with leads or prospects who have gone silent....
Members-only Churn Churn rate prediction framework for machine learning A structured guide designed to help businesses predict customer churn using machine learning techniques....
Members-only Metrics & Data Customer needs analysis template A tool designed to help you profile your customers’ pain points, goals, and decision-making processes....
Members-only Metrics & Data Data quality scorecard template A self-assessment tool that helps you evaluate the quality of your data across key dimensions, such as accuracy, completeness, and consistency....
Members-only Management A CSM’s performance evaluation scorecard A structured tool to assess the performance of CSMs across various key competencies....
Members-only CS strategy Empathy map template Empathize with users and uncover hidden pain points or aspirations that may otherwise go unnoticed with this empathy map template....
Members-only Churn Inactive user re-engagement email templates A pre-built email framework designed to re-engage users who have stopped interacting with your product or service....
