Templates and frameworks

A tool designed to help you evaluate your customer success strategy and align it with your business goals....

A guide designed to help you create compelling customer success stories by asking the right questions....

A checklist with everything you need to consider when putting together a post-sale customer survey....

An example using the SMART framework for setting goals....

A user email template collection with four proven templates you can work from to welcome new users....

A collection of ready-made calculators designed to help you measure and track key customer service and support metrics....

A framework to help inspire the steps you take your new customers through to get them fully onboarded....

10 critical questions that will help you gauge customer loyalty and gain crucial insights into your customers' experiences with your product or service....

A framework to help ensure users derive value from the product as fast as possible....

A structured tool designed to help you monitor and manage customer referrals effectively....

A strategic model used to analyze and optimize the customer journey....

A comprehensive framework that helps businesses understand and select the best pricing strategy for their product or service....

An email template designed to keep your customers up to date with new product features....

Email templates tailored for different scenarios, helping businesses maintain customer trust while justifying the price adjustment....

A framework designed to help you craft compelling product narratives that resonate with audiences. Download your storytelling framework....