Members-only CS strategy Value proposition research questions A structured guide designed to help businesses uncover the unique value their product or service delivers to customers....
Members-only Customer advocacy Customer advocacy template A structured guide that helps businesses build and manage customer advocacy programs, empowering loyal customers to become brand champions....
Members-only CS strategy Storytelling framework [example] A blank version of the storytelling framework, designed to help businesses craft compelling narratives around their products or services....
Members-only Email Proof of value email template A pre-built email framework designed to showcase the value of your product or service to potential customers....
Members-only Metrics & Data Checklist for growing Monthly Recurring Revenue (MMR) A strategic tool designed to help SaaS businesses increase their Monthly Recurring Revenue (MRR)....
Members-only CS strategy Value proposition evaluator template A template to convincingly communicate how your product or service will benefit your customers, why they should trust you, and why they should choose you over your competitors....
Members-only Customer advocacy Customer advocacy strategy framework Create a structured plan that helps turn your loyal customers into passionate advocates for your brand....
Members-only Management Employee development plan template Facilitate conversations between employees and their managers about career growth and skill enhancement....
Members-only Churn Customer churn survey questions template A set of well-crafted questions that aim to uncover key factors influencing churn....
Members-only CS strategy Sales to customer success handover template An email protocol template between sales and customer success to ensure a smooth handover process....
Members-only Premium Customer feedback questions A master list of customer feedback questions to help you get the most from customer interactions....
Members-only Customer journeys Stakeholder communication plan template A strategic framework that outlines how to effectively communicate with key stakeholders throughout a project or customer journey....
Members-only Customer journeys Customer journey map framework A comprehensive tool designed to help marketers and customer success professionals visualize and optimize the entire customer experience....
Members-only Customer feedback Customer case study questions template A template of 80 questions to ask your customers to create an effective case study....
Members-only Customer segmentation Customer segmentation profile framework Keep track of your customers' key information and segment them based on customer segmentation profiles....