Stakeholder communication plan

What is a stakeholder communication plan template?

A stakeholder communication plan template is a strategic framework that outlines how to effectively communicate with key stakeholders throughout a project or customer journey.

Tailoring communication to specific concerns and celebrating wins can help build stronger relationships and ensure project success.

What’s inside the template?

The stakeholder communication plan template includes several key components to manage stakeholder communication effectively:

1. Primary concerns – A section to identify and address the main concerns or interests of each stakeholder, ensuring communications are focused on what matters most to them.
2. Method of communication – Define how each stakeholder prefers to be communicated with, such as through video calls, email updates, or reports.
3. Frequency of communication – Outline how often communication should occur, whether through bi-weekly meetings, monthly reports, or ad-hoc updates.
4. Reporting format – Detail the format of updates, such as progress reports, dashboards, or metrics that reflect key performance indicators (KPIs).
5. Customization elements – Space to personalize communication materials based on the stakeholder’s industry, business model, or unique requirements.
6. Celebrating wins – Suggestions for how to recognize milestones and successes, such as certifications, success stories, or feedback sessions.

How to use the template

1. Identify stakeholders – List your key stakeholders and determine their primary concerns or interests in the project or process.
2. Define communication methods – Select the best method of communication for each stakeholder (e.g., video calls, email updates) to ensure information is delivered effectively.
3. Set communication frequency – Schedule regular check-ins and updates, whether bi-weekly, monthly, or as needed based on the stakeholder's preference.
4. Customize and celebrate – Tailor communication to the stakeholder’s needs and celebrate milestones by sharing success stories, certifications, or feedback sessions to maintain engagement and build trust.

Download your stakeholder communication plan template

Stakeholder communication plan

Google Docs