Risks and rewards of AI tools in customer success [Video]

When applied correctly, automation, automation, and AI-enabled customer success will open up additional prospects in the future to transform the CS landscape completely.

Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents.

Is AI a bit of a mystery to you? Something you’ve seen hyped a lot about on LinkedIn, but you’re not too sure how it affects your customer success role. If this is the case, you’re in the right place.