How to transition into a Customer Success role

If you do so much as a quick Google search, you’ll find many stories about people taking the education to customer success pipeline. But why is this? And what are the most common steps taken along the way?

Like most things worth a dime of your time, customer success isn’t bridled with a black-and-white, two-dimensional definition. There’s a whole lot more to the genetic makeup of CS than meets the eye. But what is it like to actually work in customer success?

There’s a lot of noise out there (we’re looking at you, LinkedIn… 👀) about “leveling up” and “climbing that career ladder.” But how do you actually do that? How can you genuinely start making a difference and put into practice some game-changing skills to advance your career?