Finding harmony between customer success and product [VIDEO]

In this article, I’ll share what I call the EAR methodology, a way to rethink the relationship between product and success and turn previously negative experiences into the foundation of a positive working relationship using empathy, alignment, and reframing exercises.

If you want to build a business that gives your customers exactly what they want, you need to make customer success a priority.

In the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it’s a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments.