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How to improve your emotional intelligence (EQ) with Jenelle Friday [Video]
More resources
Busting the myths of empathy and accessibility | Niina Majaniemi
Let’s face it: the wonderful world of B2B is filled with a lot of technical terms, and the customer success field isn’t immune. Even though words like “empathy” and “accessibility” appear simple, everything isn’t quite what it seems. It’s time for a second look.
Grace Gupta
Why customer empathy is the key to building trust
Empathy is a critical skill. By putting ourselves in the shoes of our customers, customer success managers can better understand frustrations or roadblocks customers may be facing.
Guru Bhat
