![Emergine trends for CSMs and team leads [VIDEO]](/content/images/size/w600/2024/08/CSC_Summit-Series_Youtube_Thumbnail_Template_--17---1--1.png)
Emergine trends for CSMs and team leads [VIDEO]
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Your customer success team is the beating heart of the customer experience, so building a high-performing customer success operation must be a top priority for any customer-centric organization.
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Transform your Customer Success Managers into strategic partners
Chad Horenfeldt, VP of Customer Experience, takes us through how to transition CSMs into strategic roles and build long-term customer relationships.
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Advice customer success leaders wish they had known earlier
How many times have you thought “Ugh! I wish I’d known that”? While you may have had to earn that knowledge the hard way, sharing it with customer success teams navigating similar challenges could save them countless headaches and missteps.
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![Emergine trends for CSMs and team leads [VIDEO]](/content/images/size/w600/2024/08/CSC_Summit-Series_Youtube_Thumbnail_Template_--17---1--1.png)