How much do customer success managers earn in New York?

Customer success managers (CSMs) in New York earn a median salary of $75,000 in 2025. This is 15.4% lower than the national median salary for CSMs in the United States, which stands at $88,500.

Where does this information come from?

This salary data is sourced from the 2024 Customer Success Salary Report, a detailed analysis published by Customer Success Collective. 

The report is based on responses from hundreds of customer success professionals and provides a comprehensive look at compensation trends, covering variables like experience level, location, industry, company size, and more.

The annual report serves as a valuable resource for CSMs, offering benchmarks that help professionals negotiate their salaries and plan their career progression. It also sheds light on global trends, enabling insights into how roles, regions, and industries influence compensation.

What is the role of a customer success manager?

Customer success managers are at the forefront of ensuring customers achieve the best outcomes with a company’s products or services. The role requires a combination of strategic thinking, relationship management, and problem-solving skills.

Typical responsibilities include:

  • Customer onboarding and education: Guiding new clients through initial setup and usage.
  • Building strong partnerships: Fostering trust and loyalty with customers over time.
  • Proactive issue resolution: Anticipating potential challenges and addressing them before they impact the customer’s success.
  • Retention and growth: Driving renewals and contributing to expansion opportunities within accounts.

As companies increasingly focus on long-term customer relationships and value realization, the role of the CSM has evolved into a key driver of revenue and client retention. 

Whether you're just stepping into the field or aiming to take your career to the next level, having a clear understanding of salary trends is critical for informed decision-making.

Benchmark your salary

Curious about how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024 Customer Success Salary Report to fully understand the nuances of customer success compensation.

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