How much do customer success managers earn in Canada?

Customer success managers (CSMs) in Canada earn a median salary of $76,050 (USD) in 2025. This is 1.4% higher than the global median salary for CSMs, which stands at $75,000 (USD).

Where does this information come from?

The salary data is sourced from the 2024/25 Customer Success Salary Report, an in-depth study published by Customer Success Collective.

What is the role of a customer success manager?

Customer success managers are pivotal in ensuring customers maximize value from a company's products or services. The position requires a blend of strategic insight, relationship management, and proactive problem-solving skills.

Typical responsibilities include:

  • Customer onboarding and training: Assisting new clients with the setup process and ensuring they are fully equipped to use the product or service effectively.
  • Building long-term relationships: Developing trust and loyalty with customers to support retention.
  • Proactive problem-solving: Anticipating potential challenges and resolving them before they affect the customer's experience.
  • Driving retention and expansion: Supporting contract renewals and identifying opportunities for business growth within existing accounts.

With companies increasingly prioritizing customer satisfaction and long-term value realization, the role of a CSM has become a critical driver of revenue and customer retention.

Whether you're entering the field or looking to advance your career, staying informed about salary trends is crucial for making strategic career decisions.

Why is this report valuable?

The report is based on responses from hundreds of customer success professionals and provides a comprehensive overview of salary trends. It examines factors such as experience level, location, industry, and company size to offer insights into compensation patterns.

This annual report is a valuable resource for CSMs, offering benchmarks that help professionals negotiate salaries and plan their career trajectories. Additionally, it provides insights into global trends, shedding light on how various factors, such as geographic regions and industry types, impact compensation.

Benchmark your salary

Curious about how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024/25 Customer Success Salary Report to fully understand the nuances of customer success compensation.

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