Your finalists for the 2024 Customer Success Awards

After receiving nominations from customer success professionals across the globe, we've narrowed down the field to the elite finalists in each category. 

Now it's time to spotlight these standout individuals and teams who are raising the bar for customer-centric service.

Stay tuned for the big reveal at the virtual Customer Success Awards ceremony on December 3rd! Mark your calendars, dust off your glad rags and get ready to celebrate the crème de la crème in customer success.

Customer Success Leader of the Year 

The top customer success leaders cultivate passion, inspiration, and unity among their peers, motivating them to surpass expectations. But which individual has risen to the pinnacle of leadership this year?

Our finalists have built the customer success powerhouses of tomorrow, riding the wave of innovation and helping transform the way we interact with clients.

Have they delivered a mind-blowing keynote that sparked your "eureka!" moment? Or perhaps their advocacy has driven impressive MRR growth for their company. Whatever the case, these leaders are the heroes of customer satisfaction.

The finalists are:

• Raymond Otero, Director, Global Customer Experience at Microsoft 
• Sara Arecco, Head of Customer Success at Antavo Ltd
• Julia Matviichuk, Chief Customer Officer at Taimi
• Kimberly Ayala, Director of Customer Success (the Americas) at Akeneo
• Stijn Smet, Head of Customer Success at Whale

Rising Customer Success Star 

Customer success is all about staying ahead of the curve and zeroing in on results. That's why we're excited to recognize the fresh faces already making waves in the field.

Think of those CS newbies whose potential is shining bright. These exceptional talents are touted to become bonafide legends pretty soon.

The finalists are:

• Rafael Escaño, Senior Manager, Customer Success at Salesforce
• Douglas Henrique, Customer Success Strategic Manager at Eduzz
• Nidhi Gulhane, Senior Technical Customer Success Manager at Cisco Systems
• Kourtney Thomas, Manager of Customer Success at Schola
• Margo Barysheva, Senior Customer Success Engineer at Stream Security

Customer Success Team of the Year

Behind every great company is an amazing customer success team working cohesively to create remarkable customer experiences. Now for the $64,000 question: which squad will take the title this year?

This award is all about the top-notch customer success crews. We all know no one's a solo act, and collaboration is the secret sauce. Client wins thrive on the collective hustle and loyalty of the crew, that sense of being in it together. 

The finalists are:

• Airlock Digital
• ChurnZero
• Veeam Software
• SS&C Blue Prism
• Antavo Limited

AI Customer Innovation of the Year 

The top tools in customer success leverage data and technology to provide invaluable insights and optimize workflows. But which AI-powered solution will take the prize this year?

Our finalists have built the products of tomorrow, riding the AI wave and helping transform our customer interactions for the better. 

Have they built a chatbot that's got clients swooning or an algorithm that predicts needs before customers even know they have them? It's time to give their innovation the spotlight it deserves!

The finalists are:

• DevRev
• Ask-AI
• Gainsight
• ChurnZero
• ForethoughtAI

The stage is set for a celebration of customer success excellence.

We applaud all the deserving finalists and can’t wait to reveal the winners! 

So, stay tuned for the awards ceremony that honors these customer-centric champions during our virtual Customer Success Awards ceremony online on December 3rd, 2024.