Videos

In this episode, Minna Vaisanen, Head of Customer Success at Growth Engineering Ltd. Tune in as Minna Visanen unravels how systems and data form the digital backbone of CS Operations, transforming customer support from reactive to proactive....

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

Parul Bhandari discusses some of the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right. This talk is perfect for those looking to build on their knowledge of AI in customer success....

For episode 3 of our Customer Success Convo series, our host Vish Walia, Customer Success Manager at Microsoft, is joined by Daniel Goldfeld, Global VP of Customer Success at Perimeter 81. In this episode, Daniel discusses how leveraging CS principles can bridge relationship gaps with customers....

Learn from Parul Bhandari, about the best AI tools for CS, the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right....

Vish Walia at Microsoft, is joined by Mary Poppen, CCO at Glint (LinkedIn). Vish and Mary discuss how to CS professionals can use AI to predict and personalize customer strategies in customer success....

We return to Parul Bhandari, ex-Director of Customer Success at Nauto, as she develops on her insights and strategies for harnessing AI in customer success to talk about the risks and rewards of this practice....

To kick off the series, our host Vish Walia, Customer Success Manager at Microsoft, is joined by Rav Dhaliwal, Investor, Venture & Limited Partner at Crane Venture Partners. In this episode, Vish and Rav discuss how to drive continuous sales by integrating sales and CS operations....

In this episode, we're joined by Jenelle Friday, VP of Customer Success at Forecastable, about emotional intelligence (EQ) and its importance in customer success. We discuss the four pillars of emotional intelligence: self-awareness, self-management, social awareness, and relationship management....

At the Customer Success Festival London, we caught up with Franca-Sofia Fehrenbach, Head of Customer Success at PlanRadar, for an in-depth chat on turning customer love into cold hard cash. We dive into how sales, marketing, and success need to be joined at the hip to truly drive account expansion....

At the Customer Success Festival London, we spoke to Danielle Lloyd, Head of Customer Success at TryHackMe, about retaining that human-first element whilst using AI technologies with your customers....

CSMs vs Account Managers: Not just a rebrand. Customer Success Managers aren't just Account Managers in SaaS clothing. These roles are distinct, each with unique responsibilities and impacts on business growth....

At the Customer Success Festival London, we spoke to Natalie Fraser, Director of Customer Success at Litera, about getting sales and customer success aligned on customer value....

Learn more Enjoyed this video? Why not check out some related reading 👇 What’s the next stage in the evolution of customer success?...

Learn more Enjoyed this video? Why not check out some related reading 👇 How to build lasting customer relationships | 6 strategiesLet the record state...