Shari Srebnick

Shari's a passionate, highly motivated, innovative, and detail-oriented change agent and CS evangelist skilled at conceiving unique solutions from a creative perspective.

Members-only

Onboarding

A Customer Success Manager’s guide to onboarding

Like any customer-facing role, customer success should not be taken lightly. It isn’t just about ensuring customers reach their goals, It’s about building relationships with people, educating them, empowering them, and seeing them become as successful as they can be....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.