Raymond Otero - Customer Success Collective

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Raymond Otero

Raymond is Director, Global Customer Experience at Microsoft. His strategic vision is centered on driving transformative experiences and fostering executive-level customer success.

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How to break through the C-suite barrier and get buy-in

How to break through the C-suite barrier and get buy-in

Essential customer advocacy metrics your team must track

Customer advocacy

Essential customer advocacy metrics your team must track

How to plan awesome strategies using customer experience research

How to plan awesome strategies using customer experience research

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.