Jess Galenski

Jess is a people-first leader focused on guiding and building superstar customer-centric teams. With a proven track record of implementing strategies that have increased retention and advocacy.

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How to onboard new customer success managers

As a customer success leader, I can't emphasize enough the importance of having a solid onboarding process for new Customer Success Managers (CSMs). Just like we strive to deliver an amazing experience for our customers, setting up our employees for success from day one should be a top priority....

How customer success and product collaboration elevates the customer experience

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Product adoption

How customer success and product collaboration elevates the customer experience

In the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it's a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments....