Hannah Wesson

a collection of pre-written emails designed to help you increase revenue by encouraging existing customers to upgrade to higher-tier plans or products....

A structured approach to ensure a smooth and effective transition from sales to post-sales activities....

Back in May 2023, we flew into Las Vegas and tore up every rule in the customer success book. To give you just a taste of what you missed, we've picked out a few highlights from four of the incredible sessions....

Pre-written email templates designed to help sales and customer success teams re-engage with leads or prospects who have gone silent....

A structured guide designed to help businesses predict customer churn using machine learning techniques....

A tool designed to help you profile your customers’ pain points, goals, and decision-making processes....

A self-assessment tool that helps you evaluate the quality of your data across key dimensions, such as accuracy, completeness, and consistency....

A structured tool to assess the performance of CSMs across various key competencies....

Empathize with users and uncover hidden pain points or aspirations that may otherwise go unnoticed with this empathy map template....

A pre-built email framework designed to re-engage users who have stopped interacting with your product or service....