Grace Gupta

Grace is our Copywriter here at CSC and loves getting her teeth stuck into anything content-related. The en dash is the queen of punctuation and this is a hill she's willing to die on.

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Certifications

Give pioneering customer experiences with Advocacy Certified

CS careers

Realize your customer success transferrable skills with Ryan Noakes

Articles

The truth about a career in customer success

Revenue generation

Driving revenue growth with customer success [Q&A with Blue Prism]

Certifications

Want to boost your revenue and customer engagement? Get Retention Certified.

Onboarding

Exploring the fundamentals of customer onboarding | Brittany Yandura, Fieldguide

Articles

Re-examining the customer journey to enhance customer experience and add value

CS operations

What are the roles and responsibilities of customer success teams in 2022?

Metrics & Data

What are the go-to KPIs and metrics used in customer success?

Case studies

“I had a lot of ‘aha’ moments during the festival” - Meaghan Maher, Stripe

Articles

Why we need to shine a light on customer success

CS strategy

Integrating product storytelling into your customer success strategy

Case studies

“We should be attending these events more” - Shayan Goodarzi, UiPath

Awards

The winners of the 2022 Customer Success Awards

CS strategy

8 enablement hacks for scaling customer success at your company