Grace Gupta

Grace is our Copywriter here at CSC and loves getting her teeth stuck into anything content-related. The en dash is the queen of punctuation and this is a hill she's willing to die on.

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Leadership

Leading customer success teams | Richard Convery, Virtuoso

Certifications

Become a catalyst for customer retention, advocacy, and loyalty.

Startup

Building customer success in a startup | Jenna Chau, Invelo

Reports

State of Customer Churn 2023 | Take the survey

Case studies

“We learned that customer success needs to be at the heart of revenue generation” - Ryan O’Connell, THRIVE

Onboarding

The Customer Success Onboarding Playbook: All Aboard in 7 Steps

Articles

What is the difference between cancellation and churn?

Customer feedback

Your go-to guide on how to obtain and leverage customer feedback

CS strategy

The psychology behind customer success

Podcasts

Customer success outside of SaaS | Mimi Fernandez, Beyond BookSmart

CS strategy

How customer success can steer the ship in an economic downturn

Reports

CSC's 23 in 2023 | Download your copy

Metrics & Data

Using customer data to build a proactive CS function | Josh Horsman, The Alliance

Articles

Top 10 best customer success books

Case studies

“I'm absolutely going to be attending again in the future” - Jenna Chau, Invelo