Grace Gupta

Grace is our Copywriter here at CSC and loves getting her teeth stuck into anything content-related. The en dash is the queen of punctuation and this is a hill she's willing to die on.

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Awards

The winners of the Customer Success Awards 2021

Reports

Customer Success: Ones to Watch in 2022 nominations

Customer retention

Parallels between the customer success industry and the Covid-19 vaccine

Events

5 reasons to attend the Customer Success Festival

Awards

Introducing your Customer Success Awards finalists

Onboarding

The importance of customer onboarding [Q&A with Onna]

Chief Customer Officer

This is why customer success be represented in the C-suite

Articles

Why you should align your customer success, marketing and sales teams

Churn

How to win back churned customers

Leadership

Why are Customer Success Managers the best CEOs?

Build customer success with a small budget: Q&A with Seenit

CS strategy

Building a successful cross-departmental customer strategy Q&A

How successful customers drive successful companies [Q&A with Cognassist]

How to build a partnership [Q&A with MongoDB]

Metrics & Data

How do you prove the value of customer success? [Q&A with Vinli]